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Test and Trace Support Payment Application

How do I make an application

This is the the process you will need to follow if you have been notified to self-isolate via the NHS COVID-19 App.

Register for an NHS Test and Trace Account ID

To apply for the NHS Test and Trace Support Payment, you’ll need to register with NHS Test and Trace and provide your local authority with an NHS Test and Trace Account ID. This is an 8-digit code that is sometimes also referred to as a CTAS number. If you test positive for coronavirus, or are told to self-isolate by contact tracers, you will be provided with the Account ID ready to use on your support payment application.

If you receive notification of a positive test result (including if you initially report your symptoms through the app and are referred on to the test booking system) you will be able to apply for the Test and Trace Support Payment, if you meet the other eligibility criteria.

If you receive a positive test, you are legally obligated to self-isolate and will be provided your NHS Test and Trace ID via the email and mobile number you provide when ordering the test.

  • You must request a NHS Test and Trace Account ID during your self-isolation period
  • You will not be eligible for the payment while you wait for a test, or if your test is negative

NHS COVID-19 App - if you're self-isolating

If the NHS COVID-19 App has told you to self-isolate because you’ve been in close contact with someone who has tested positive for coronavirus, you will need to follow some steps to request your NHS Test and Trace Account ID. This is because the app is anonymous, so you need to register with NHS Test and Trace by following a link in the app. You must do this while you are in your self-isolation period. You cannot request your Account ID after you’ve finished self-isolating.

  • to start the process, select ‘Financial support’ on the home screen of the app when you’ve been told to self-isolate because you’ve been in close contact with someone who has coronavirus
  • you’ll be taken to a website which will ask you for some information to check whether you could be eligible
  • if your answers show that you may be eligible for the NHS Test and Trace Support Payment, there are 4 steps to apply for the payment

Application process

Step 1 - Confirm who you are with NHS login

  • you need to log in or register with NHS login so we can check who you are
  • if you are registering, you will receive a confirmation link in an email
  • when you read the email, make sure you keep the existing screen open so that you can continue to the next step.

Step 2 - Enter personal details

  • you will be asked to enter your name so that NHS Test and Trace can carry out some checks; None of your personal details will be given to the app.

Step 3 - Register with NHS Test and Trace

  • you will get an email and text message from NHS Test and Trace within one hour, during the hours of 7.30 am to 8.30 pm
  • the message will include a link which you must to follow to complete your registration with NHS Test and Trace and which must be completed whilst you are still in your self-isolation period
  • once you have completed your registration, you will receive a final confirmation email and text message from NHS Test and Trace - You will then be subject to the legal obligation to self-isolate.

Step 4 - Apply for your Test and Trace Support Payment

  • once you have received a second email or text message with your NHS Test and Trace Account ID, you can apply for your NHS Test and Trace Support Payment from us
  • you can apply for the support payment up to 2 weeks after your self-isolation period has ended, using the link to the online form, supplied on this page
  • receiving an NHS Test and Trace Account ID does not necessarily mean you will be eligible for the NHS Test and Trace Support Payment
  • we may also ask you to provide additional evidence to prove your eligibility.

What information do I need before I start my application?

You will need the following information before starting the application:

  • your National Insurance number
  • your 8-character NHS Test and Trace Account ID
  • your most recent bank statement
  • a wage slip or proof of self-employment.

You will not be able to complete the form without these details and will need to upload the evidence in order for the claim to go through.

View the Self-isolation COVID-19 payments Privacy Notice

Apply for Test and Trace Support Payment

The scheme will run until 30 September 2021.

NHS Test and Trace Support Payments - Frequently asked questions

Can I claim this payment more than once?

Yes, if you are told to self-isolate on more than one occasion between 28 September 2020 and 30 September 2021 you can claim for each time.

Can I claim this payment on behalf of my family members?

Applications are for one person only and any further applications within the same household must be made by each individual.

What are the penalties for not self-isolating?

As well as new support measures, from 28 September to 30 September 2021, you could also be fined if you do not stay at home and self-isolate following a positive test result for COVID-19. Or if you are contacted by NHS Test and Trace and instructed to self-isolate because you are a contact of someone who has had a positive test result.

From this date, if you test positive for COVID-19, it will also be an offence to knowingly provide false information about your close contacts to NHS Test and Trace.

Failure to comply with these requirements may result in a fine of up to £10,000.

Income Tax

If you’re employed, you’ll pay tax on your payment if you go over your tax-free personal allowance. Your tax code will change to collect the tax. You will not pay National Insurance contributions on the payment. If you’re self-employed, you must report the payment on your Self-Assessment tax return.

Ways to contact us

If you cannot use the online form to apply or if you have a query about the Test and Trace Support Payment or discretionary payment you can contact us by: 

  • telephone: 01623 457400.